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Best Practice:  The Advice Blog from Payton Marketing Ltd

International Expansion?
    Just make sure
 you can
      afford to fail

If you've built a successful business in the UK, then doing the same abroad may be the next logical step.  Here are some of the things to consider before making that leap.

If the UK is too small for you now and you see the potential to expand into Europe, then there’s much about international trade, especially within the EU, that is really quite straightforward:

  • Regulations are largely similar

  • English is a pretty universal language

  • Delivery isn’t difficult

  • Cross-border sales platforms are everywhere

  • And people are getting more used to buying from abroad.

 

Sounds easy - just make sure you do well over there what you already do well over here and you should be fine.

But … it’s easy to be complacent.  International trade is different in ways that can trip you up disastrously, even within the EU.  So you need to understand the differences, consider the implications and mitigate the risks before you make the leap.

Given these differences (whether foreseen or unforeseen), here’s the most important question to ask yourself before you embark – Can you afford to fail?  If your international business could fail without ruining your UK operations then maybe it’s time to consider expansion.  

 

But if you’d have to plough so much time, effort and money into your overseas start-up that failure would bring down your successful UK business with it, then perhaps you should think again.

 

This blog can’t give you all the answers, and don’t take the list of issues as comprehensive.  In fact, don’t even accept it as correct!  Like everything else in business, it depends on the circumstances – it’s variable, and fluid, and unpredictable, and volatile.  I could go on, but we’ve all got the same thesaurus on MS Word, right?

However some of the bigger challenges are likely to include the issues below.  Plan for them in advance and you’ll at least give yourself a head start when the unexpected happens.

 

Regulations

Trading regulations can trip you up in the most surprising of ways. 

 

If your UK company is called Bike Parts Ltd, you would not be allowed to set up a German subsidiary called Bike Parts GmbH (or the German equivalent - ‘Fahrradteile GmbH’).  The German authorities would consider this name too descriptive of the service offered, and therefore anti-competitive to other companies also selling bike parts. It makes sense when you think about it - but unless you knew, you simply wouldn’t think about it!

 

So even within the EU there are little differences that complicate matters and add time, cost and effort to your planning.

Start trading outside the EU and import regulations, barriers and tariffs are commonplace.  It’s your obligation to understand and adhere to these rules, not the regulator’s.  Fail to do so and the consequences can be swift and devastating, so you need to understand them well in advance.

And once the UK leaves the European Union, what happens then? 

I don’t know.  No-one does.

But can you afford to fail of it all goes belly-up?  If the answer is still yes, then crack on!

 

Languages and Translations

In 2009, HSBC launched a new slogan.  Its aim was to describe the importance of planning for every eventuality and of considering every possibility: ‘Assume nothing’ - it was pithy, clear and challenging – in English anyway.  But in some languages they managed to mis-translate it into ‘Do nothing’.

 

It cost them $10m to put right.  But worse was the sheer embarrassment (for the company that calls itself ‘the world’s local bank’) of getting it so wrong in the first place.  That level of irony may be very satisfying for everyone else, but if HSBC can get it that badly wrong - then so can you.

So don’t rely on online translation apps, they can give you a general steer but simply can’t deal with the nuances of language.  You need a native-speaking industry expert.  Consider it a necessary expense of doing business in that country.  Because it is.

Currency Risk

Currency fluctuations probably won’t affect you very much for most of the time.  You’ll probably be ok nine times out of ten and sometimes it will even work in your favour.

And then you’ll go out of business.

Don’t be fooled into complacency about currency movements, they’re a risk that can spell huge losses - way more than the costs of hedging against them.  Hedging is just an insurance, so most of the time you pay a bit more than you would have lost, but then sometimes it saves your business from instant insolvency. 

 

Listen to your accountant, she’s not making it up.

 

Travel time

In short, Warsaw is further away than Walsall.  Sometimes you’ve just got to be there in person or you risk losing the business, but hopping onto the M56 for an hour’s meeting in Stockport is much easier than getting the 06:54 flight to Hanover. 

 

If you meet your clients in person you’ll keep your relationships more cordial and you’ll retain more business.  But you’ll also waste at least a day travelling and add hundreds of pounds to your costs.

Doing business abroad is much more effort in lots of ways, not just travel time, so consider whether you want to put the time and expense into it, and whether your UK business can afford to lose you for significant chunks of your time.

 

Competitive Advantage

What makes your business successful here?  Will it do the same over there?  What can you offer that customers can’t get from their regular suppliers?  Can you overcome the desire to buy from local companies? 

 

When it comes to competitive advantage the questions keep coming.​

Your business is successful here because of your particular set of competitive advantages.  You need to understand why people buy from you here, and make sure the same is going to be the case in the markets you’re targeting.  Or if not, that you have a good idea why people should buy from you rather than everyone else that is already trading in that market.

  • Are your prices better than everyone else’s?

  • Or is your cost-base lower?

  • Are your distribution channels easier to find?

  • Is your delivery more efficient?

  • Are your products a higher standard?

  • Is your brand stronger?

 

Whatever it is, once you’ve identified why people should buy from you, you’ve then got to persuade them to actually do so.  Do you know how you’re going to do that (or do you know someone who does)?  Expert international marketing can be done in-house or through a specialist agency, because not every business needs it all the time.  But most do most of the time and if you’ve got the ambition to expand then don’t let your marketing be the thing that lets you down.

It doesn't stop there

The risks are not confined to those listed above.  Your industry has its own set of challenges; regulations are always changing; competitive environments are fluid and difficult to understand. 

 

And I haven’t even discussed the influences of culture, segmentation, media usage, the need for timely communications, the effectiveness of your after-sales service . . . The list goes on.

Summary

Despite everything, it needn’t be that complicated.  You’ve already set up a business here and that’s much harder than expanding, even into international markets.  But there are extra things you’ve got to consider, and if you don’t you’ll probably run into difficulties.

In the end maybe it all comes down to this:
So long as you can afford to fail, it's probably worth the risk trying to succeed.
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